Holloway Storage Service Terms and Conditions

These Holloway Storage terms and conditions set out the rules that apply when you use our storage and related services. By making a booking, paying a deposit, delivering items, or otherwise instructing us to provide a service, you agree to be bound by these terms. Please read them carefully before placing a booking, as they explain how the storage service works, what your responsibilities are, and the limits of our liability.

In these terms, references to “we”, “us”, and “our” mean Holloway Storage, and references to “you” mean the person, business, or organisation booking or using the service. These terms apply to all services we provide, including short-term and long-term storage, collection, delivery, handling, and any associated administration. They are intended to be fair and practical and should be read together with any booking confirmation, invoice, or written notice we issue.

We may update these storage service terms from time to time. The version in force at the time of booking will normally apply to your service unless a later change is required by law or agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in force. Headings are included for convenience only and do not affect interpretation.

Booking Process

To place a booking, you must provide accurate and complete information about the items you want stored, the type of service required, and the period of storage or collection. We may ask for identification, proof of address, and any other details reasonably needed to verify your booking and comply with our legal obligations. A booking is not confirmed until we have accepted it in writing, usually by email or other recorded communication.

We reserve the right to refuse or cancel a booking before acceptance if we believe the items are unsuitable for storage, the information provided is incomplete or misleading, or the service requested cannot be safely or lawfully delivered. Any booking quotation is based on the details supplied by you. If the actual items, quantities, access requirements, or storage conditions differ from what was described, we may revise the price, service terms, or availability.

Your booking may include options such as collection, delivery, packing assistance, or access arrangements. Any special requests must be agreed in advance and may be subject to additional charges. You are responsible for checking that all booking details are correct, including dates, addresses, storage duration, and inventory information. If you fail to notify us of errors in time, we will not be responsible for delays or additional costs caused by those inaccuracies.

Payments and Charges

All charges must be paid in full in accordance with the invoice or payment schedule we provide. Unless otherwise stated, fees are payable in advance. This may include storage fees, collection or delivery charges, administration fees, handling fees, packaging charges, and any applicable taxes. We may require a deposit or advance payment before the service begins, and the deposit may be used against outstanding balances where permitted by law.

If payment is not received by the due date, we may suspend access to the stored items, stop further services, charge interest on overdue sums, and recover reasonable costs of collection. We may also retain the goods until all outstanding amounts are settled, where allowed by law and by these terms. If a payment fails, is reversed, or is charged back, you remain liable for the full amount together with any bank or processing fees incurred.

Prices may change if the scope of the service changes, if storage exceeds the agreed period, or if additional work becomes necessary because of your instructions or failures. We will try to notify you before applying any extra charge, but urgent or unforeseen costs may be added where reasonably required. Storage charges continue to apply for the full period the items remain in our care, including any period after a missed collection or delayed move-out.

Cancellations, Amendments and Early Termination

You may cancel a booking before the service starts by giving written notice. The amount refundable, if any, will depend on the notice period, the work already completed, and any non-recoverable costs we have incurred. If you cancel after we have arranged collection, reserved space, or begun handling your items, we may deduct reasonable costs from any refund or require payment for work already carried out.

Where a booking includes a fixed storage period, early termination may still require payment for the minimum agreed term or for notice periods specified in the booking confirmation. If you wish to change the storage period, access arrangements, or collection date, we may accept the change at our discretion and may charge an amendment fee. No change is binding unless we confirm it in writing.

If you fail to pay, fail to remove your items on time, or otherwise breach these terms, we may treat the booking as terminated by you and apply any contractual charges that become due. We may also dispose of goods in line with our rights under these terms and applicable law if they remain uncollected after reasonable notice. Your continued use of the Holloway Storage service after any amendment notice will be taken as acceptance of the revised terms.

Customer Responsibilities and Item Restrictions

You are responsible for ensuring that all goods handed to us are properly packed, labelled, and suitable for storage. Fragile items should be protected appropriately, and any items needing special care must be declared in advance. We are not responsible for deterioration caused by poor packaging, inherent defects, normal wear and tear, or the natural condition of the goods. You must keep an inventory of high-value or important items and tell us if any items need temperature-sensitive or otherwise specialised conditions.

Certain items must not be stored unless we have expressly agreed to accept them in writing. These typically include hazardous substances, flammable materials, explosives, illegal goods, stolen items, perishable food, live animals, plants requiring care, and any item that could endanger people, property, or the environment. You must not store items that require a licence, permit, or specialist control unless you have obtained it and provided evidence to us where necessary.

You must comply with all instructions given by us in relation to delivery, collection, access, identification, and safety. If you or your agents attend our premises or another agreed location, you must act safely and follow reasonable site rules. We may refuse entry or service where we believe a person is behaving unsafely, under the influence of alcohol or drugs, or otherwise creating a risk. You remain responsible for the conduct of anyone you authorise to act on your behalf.

Liability and Insurance

We will take reasonable care in providing the service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events beyond our reasonable control, including fire, flood, theft, vandalism, power failure, transport disruption, severe weather, civil disturbance, or acts of third parties. We are also not liable for indirect or consequential losses, such as loss of profit, loss of business, missed opportunities, or reputational harm.

Unless otherwise agreed in writing, we do not insure your goods while they are in storage or during transit. You are strongly advised to arrange suitable insurance cover for the full value of your items. Any insurance that we arrange on your behalf, if offered, will be subject to the policy terms and any declarations you make. It is your responsibility to ensure declared values are accurate and that exclusions are understood.

Our total liability to you for any claim arising out of or in connection with the service will not exceed the amount paid by you for the specific service giving rise to the claim, except where a higher limit is required by law. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. These storage terms do not affect your statutory rights as a consumer, where applicable.

Waste Regulations and Environmental Compliance

Where any service involves removal, disposal, or transfer of unwanted items, you must ensure that the items are correctly described and lawfully presented for collection or disposal. We only handle waste in accordance with applicable UK waste regulations and environmental rules. You must not ask us to transport or dispose of hazardous waste, clinical waste, asbestos, chemicals, electrical waste requiring special handling, or any waste that needs a specialist licence unless we have agreed in writing and are legally authorised to do so.

If we determine that goods are abandoned, contaminated, unsafe, or otherwise not suitable for normal storage, we may treat them as waste only where permitted by law and after giving you reasonable notice. Any disposal or recycling service may require you to confirm ownership, sign declarations, or provide waste classification information. You remain responsible for the accuracy of any information you give about the contents, condition, and origin of items handed over to us.

You agree to reimburse us for any additional costs arising from the incorrect description of waste, contamination, packaging failure, or the presence of prohibited materials. If a regulatory authority issues a notice, fine, or charge because of your breach of these terms or the nature of the items you supplied, you must indemnify us for all resulting losses, costs, and expenses to the fullest extent permitted by law. We may refuse any item that is not compliant with waste management obligations.

Access, Collection and Storage Periods

Access to stored items may be restricted to agreed times and subject to reasonable security checks. We may require notice before access is granted, and additional charges may apply for special access arrangements. You must ensure that any person collecting goods on your behalf has proper authority and can satisfy identification checks. We may refuse release of goods if we are not satisfied that the person requesting collection is authorised.

The storage period begins on the date agreed in the booking confirmation and continues until the goods are released, the contract ends, or the items are lawfully disposed of. If the storage period is open-ended, it will continue until either party gives notice in accordance with the booking terms. If you do not remove your goods by the end of the agreed period, we may apply extended storage fees and any associated handling charges.

If items remain uncollected for a prolonged period, we may contact you using the details you supplied and require collection within a reasonable timeframe. If you fail to respond, we may exercise any rights available to us under contract or law, including sale or disposal where lawful, after giving appropriate notice. Any proceeds of sale may be applied first to costs and outstanding sums, with any balance dealt with in accordance with legal requirements.

Termination, Notices and General Terms

We may end the service immediately by written notice if you commit a serious breach, supply false information, fail to pay, store prohibited items, or create a safety or legal risk. We may also suspend service while investigating suspected misuse, fraud, or non-compliance. On termination, all sums due become immediately payable, and you must collect your items promptly unless we lawfully withhold them pending payment or other resolution.

Any notice under these terms must be given in writing and sent to the address or email details most recently provided by the relevant party. Notices are treated as received in accordance with standard business practice once delivered, unless proven otherwise. If a party delays in enforcing a right, that does not mean the right has been waived. Any waiver must be in writing and signed by the party giving it.

These terms constitute the entire agreement between you and us relating to the service, unless supplemented by a signed written agreement. No person other than the parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. If any conflict arises between a booking confirmation and these terms, the booking confirmation will prevail only to the extent that it expressly states it overrides a particular provision.

Governing Law and Jurisdiction

These terms, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the law of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory local consumer rights may apply where required by law, but the governing law for the service agreement will remain as stated unless otherwise agreed in writing. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except where local law provides otherwise and cannot be excluded.

By booking a service with Holloway Storage, you acknowledge that you have read, understood, and agreed to these terms and conditions. They are designed to create a clear and reliable framework for our Holloway Storage service and for your responsibilities as the customer. If you do not agree with any part of these terms, you should not proceed with a booking or deliver any items for storage.