Storage Holloway Terms and Conditions
These Terms and Conditions set out the basis on which Storage Holloway provides removal, storage and related services within the United Kingdom. By making a booking, using our services, or allowing our team to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Holloway.
Customer means the individual, business or organisation requesting or using our services.
Services means removal, transport, storage, packing, unpacking, loading, unloading and any related services provided by the Company.
Goods means any items, property or possessions handled, transported or stored by the Company on behalf of the Customer.
Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
The Company provides domestic and commercial removal and storage services, including local moves, longer distance relocations within the United Kingdom, and short or long term storage. Any additional or specialist services, such as packing of fragile items or dismantling and reassembly of furniture, must be expressly agreed in writing.
The Company reserves the right to refuse services where the Goods or circumstances present a health, safety, legal or environmental risk, or where the Customer has failed to comply with these Terms and Conditions.
3. Quotations and Prices
All quotations are provided on the basis of information supplied by the Customer, including access details, parking arrangements, property layout, quantity and nature of Goods, and service area requirements. The Customer is responsible for ensuring that all information is accurate and complete.
Unless stated otherwise, quotations are exclusive of any additional charges that may arise due to the following.
Waiting time caused by delays outside the Companys control, such as late access to premises or keys.
Parking charges, congestion or clean air zone charges, tolls or ferry charges incurred in the course of delivery of the Services.
Unexpected difficulties with access, such as narrow stairways, long carries, or the need for additional staff or equipment.
Additional items or services not originally declared or requested at the time of quotation.
Quotations are valid for the period stated on the quotation, or if none is stated, for 30 days from the date of issue, and are subject to the availability of resources on the requested service date.
4. Booking Process
A booking is made when the Customer accepts the Companys quotation and the Company confirms the booking in writing or by other agreed means. The Company is under no obligation to provide the Services until a booking has been confirmed.
The Customer must provide the Company with full details of the collection and delivery addresses, contact details, anticipated inventory of Goods, and any special requirements relating to timing or access. For removal services between multiple locations, the Customer must ensure that all addresses and timings are clearly specified.
The Company may request a deposit to secure the booking. The amount and due date of any deposit will be communicated at the time of booking. Until any required deposit has been received, the Company reserves the right to offer the service date to other customers.
The Customer must inform the Company as soon as reasonably possible of any change to the service date, addresses, inventory, or other key details. Changes may result in a revised quotation and additional charges, and are subject to availability.
5. Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows.
For removal services, payment is due no later than on the day of the move and before completion of unloading, or as stated on the invoice.
For storage services, charges are due in advance for each storage period, typically monthly, as specified in the storage agreement.
The Company may accept various forms of payment, such as bank transfer or card payment, as notified to the Customer. Cash payments may be refused at the Companys discretion.
If payment is not received by the due date, the Company reserves the right to do any or all of the following.
Withhold delivery of Goods until payment in full has been received.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is made.
Recover from the Customer all costs and expenses incurred in seeking to recover overdue sums.
For ongoing storage services, access to the storage unit or stored Goods may be withheld in the event of non payment, and the Company may exercise a lien over the Goods as described in these Terms and Conditions.
6. Cancellations and Postponements
If the Customer wishes to cancel or postpone a booked service, they must notify the Company as soon as possible. The following cancellation charges may apply, unless otherwise agreed in writing.
Cancellation or postponement more than 10 working days before the service date No charge.
Cancellation or postponement between 5 and 10 working days before the service date Up to 30 percent of the quoted charges.
Cancellation or postponement between 2 and 4 working days before the service date Up to 50 percent of the quoted charges.
Cancellation or postponement less than 2 working days before the service date Up to 100 percent of the quoted charges.
For storage services, if the Customer terminates storage before the end of a paid storage period, no refund is normally given for unused days, unless agreed otherwise by the Company.
The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, such as severe weather conditions, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will endeavour to provide as much notice as possible and to rearrange the Services. The Company will not be liable for any resulting indirect or consequential loss.
7. Customer Responsibilities
The Customer is responsible for the following.
Ensuring that adequate and lawful parking and access arrangements are available at both collection and delivery locations, including obtaining any permits, authorisations or time slots that may be required.
Ensuring that Goods are properly prepared and packed for removal or storage, unless packing services have been requested from the Company.
Removing or securing all personal documents, valuables, jewellery, money, and sensitive data before the Services commence, as such items are excluded from the Companys liability.
Ensuring that all Goods for removal or storage are owned by the Customer or that the Customer has the full authority of the owner to enter into the Contract.
Complying with all applicable laws and regulations regarding the contents of Goods, including waste regulations and restrictions on hazardous materials.
Providing the Company with contact details where the Customer can be reached during the provision of the Services and, for storage services, during the entire storage period.
8. Excluded Items and Waste Regulations
The Company does not accept for removal or storage any of the following items.
Perishable goods, food, plants, or live animals.
Hazardous, flammable, explosive or corrosive materials, including gas cylinders, fuels, chemicals and paint, except where explicitly agreed and lawfully permitted.
Illegal items, stolen goods, or items whose possession or transport is unlawful.
Waste, including household refuse, rubble, construction waste, and items intended solely for disposal, unless a separate and compliant waste collection service has been arranged in accordance with applicable waste regulations.
The Customer must not use the Services to dispose of waste unlawfully. Where the Company provides a waste removal or disposal service, it will do so in line with relevant UK waste regulations and may refuse items that are not suitable or lawful for collection or disposal.
If prohibited items or unlawful waste are found among the Goods, the Company may at its discretion remove, refuse to collect, or arrange for the lawful disposal of such items at the Customers expense. The Customer will be responsible for any fines, penalties or costs arising from their failure to comply with waste regulations or these Terms and Conditions.
9. Access, Loading and Service Conditions
The Customer must ensure that the Company has safe and suitable access to both collection and delivery addresses, including any storage facilities where access is shared. This includes providing accurate information about stairs, lifts, narrow corridors, and any other obstacles that may affect loading and unloading.
If access conditions are significantly different from those described at the quotation stage, or if the Company is unable to access the premises at the agreed time through no fault of its own, additional charges may apply for waiting time, extra labour or equipment, or for any need to rearrange the Services.
The Customer or an authorised representative should be present during loading and unloading to identify items, confirm inventories where necessary, and check that the Services have been provided as agreed. If the Customer or representative is not present, the Company will proceed on the basis of the information available, and its decision as to the items moved or stored will be final.
10. Storage Services and Lien
Where the Company provides storage services, Goods will be stored at a facility chosen by the Company. The Company may move Goods from one storage unit or location to another at its discretion, provided that the level of care is not reduced.
Storage charges are payable in advance. If payment is not received by the due date, the Company may restrict access to the Goods and exercise a lien over them, meaning it may retain possession of the Goods until all outstanding amounts are paid in full.
If any amount due remains unpaid for a reasonable period and after giving any notice required by law, the Company may sell or otherwise dispose of some or all of the Goods to recover outstanding sums, along with costs of sale or disposal. Any surplus proceeds, after deducting amounts owing and reasonable costs, will be held for the Customer.
11. Liability and Limitations
The Company will take reasonable care in handling, transporting and storing the Goods. However, the Companys liability is subject to the following limitations.
The Company will not be liable for loss or damage arising from inherent defects or characteristics of the Goods, including wear and tear, faulty construction, or pre existing damage.
The Company is not liable for loss or damage caused by war, terrorism, civil commotion, natural disasters, severe weather, industrial disputes beyond its control, or other events of force majeure.
The Company will not be liable for indirect or consequential loss, such as loss of profits, loss of business or loss of opportunity, arising out of or in connection with the Services.
Unless otherwise agreed in writing, the Companys liability for loss or damage to Goods is limited to a reasonable sum per item or per consignment. The Customer may be offered the option to arrange additional cover or to declare a higher value for an additional fee.
The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable time after delivery or access. Failure to notify within a reasonable time may affect the ability to investigate and may reduce or extinguish any liability of the Company.
12. Insurance
The Company maintains insurance cover appropriate to its business, subject to policy terms, limits, exclusions and conditions. The existence of such insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions or as required by law.
The Customer is advised to maintain their own insurance cover for Goods during removal and storage, particularly for items of high value or special importance.
13. Complaints and Disputes
If the Customer has any concerns or complaints regarding the Services, they should raise them with the Company as soon as possible so that any issues can be addressed promptly. The Customer should provide full details and any supporting evidence to assist with investigation.
The Company will aim to resolve complaints amicably. If a dispute cannot be resolved by negotiation, either party may pursue their rights through the courts or any agreed alternative dispute resolution process.
14. Data Protection and Privacy
The Company will collect and process personal information relating to the Customer and, where necessary, to relevant third parties for the purposes of providing the Services, managing accounts, and complying with legal obligations.
Personal information will be handled in accordance with applicable data protection laws in the United Kingdom. The Company will take reasonable steps to keep such information secure and to use it only for legitimate purposes connected with the provision of Services or as required by law.
15. Variations and Termination
The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a later version is expressly agreed in writing.
Either party may terminate the Contract in accordance with the cancellation provisions set out above or if the other party commits a serious breach of these Terms and Conditions and fails to remedy that breach within a reasonable time after being notified.
16. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and the Company are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any mandatory rights the Customer may have under consumer protection laws.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder will continue in full force and effect. Any failure or delay by the Company in exercising any right or remedy will not constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior representations or agreements, whether written or oral, relating to the subject matter.
